Ensurem Team

Joshua Candamo

Josh Candamo is the Chief Information Officer for Ensurem, overseeing the development of the next generation of insurance technology and product innovation. He believes that your most valuable intellectual property has nothing to do with patents or technology, but everything to do with your people. He is passionate about team building and creating the right corporate culture to develop amazing software products.

Josh joined Ensurem in 2019 after an 18+ year career in software development that included technology leadership, entrepreneurship, consulting, architecture, and both back-end and front-end development. His previous roles include Director of Development at Accusoft, a company that creates document and imaging tools for developers. At Accusoft, Josh worked to maintain and improve the company’s SDK products by implementing best practices in software engineering, focusing on improving user experience, and leveraging new machine learning technologies.

Josh was also the President at K9 Bytes Software, a leading provider of technology for the pet care industry. At K9 Bytes, Josh helped the industry modernize intake practices with many technology innovations, such as the first-in-the-industry self-serving kiosk for boarding kennel facilities, and the first mobile device application for routine medication and diet servicing. The K9 Koordinator, K9 Bytes’ flagship product, known for its intuitive and easy to use interface, was the top choice for pet care management software in many countries around the world.

Josh holds a PhD degree in Computer Science from the University of South Florida, specializing in pattern recognition and image processing. In addition to his PhD dissertation, he published 6 first-authored, peer-reviewed publications from his R&D work in several prestigious International journals and conferences in the area of pattern recognition and Unmanned Aerial Vehicle navigation.

Jamie Needham

As Executive Vice President & Chief Revenue Officer of Ensurem, Jamie is responsible for accelerating the growth of Ensurem’s revenue-generation efforts, leading the vision and strategic direction for the company’s sales, customer retention, marketing, MarTech, business development, alliance, and carrier relations departments.

Prior to her role as Chief Revenue Officer, Jamie served as Chief Marketing Officer at Ensurem, where she led her teams to consistently deliver tangible results, having a direct positive effect on the company’s fiscal health and elevating the brand to customers and business partners alike.

Before Ensurem, Jamie spent 20+ years in strategic roles within the financial services and insurance sectors. She was Vice President at NASB Financial (NASB:OTCQX), and held various leadership and marketing roles at Assurant (NYSE: AIZ), H&R Block (NYSE: HRB) and American Century Investments, a privately-held global asset manager with ~$200B in AUM. While at American Century, Jamie helped run the financial service industry’s first and longest market research study tracking financial professional digital usage for business. Jamie began her career with Sprint, now a part of T-Mobile, (NASDAQ:TMUS) in data analytics.

As a part of the executive leadership team, Jamie embodies Ensurem’s commitment to be their customers’ most important partner – creating connected brands with creativity, technology and data at the core.

Jamie holds a M.B.A. in Management and Marketing, and a B.A. in Communications.

Travis Jones

Travis has 15+ years of experience in the contact center support industry. He has managed large portfolio/clients in a variety of sectors such as banking, automotive, education and Fin-tech industries. During this time, in each of these areas he has increased revenue growth along with team performance and proficiency. His teams are focused on ways to provide the best service experience possible in a customers journey while incorporating best practices to drive results in customer satisfaction of service.

Travis uses his experience and knowledge to support daily contact center operations along with steps incorporated in the sales process both pre-sale and post close as well as creating new strategies to improve the customer experience. In this role, he is responsible for the management of the Training, Quality Assurance and Contact Center Campaign team departments. He will be fostering a productive and profitable environment while encouraging a supportive and engaging culture within his staff and stakeholders.

Prior to Ensurem, Travis was Assistant Vice President at CWS where he was responsible for all activities within the Customer Engagement Operations department, including all customer service support operations. Prior to this, Travis managed the Contact Support Center Team for Ford/ Percpeta. Here he built out the BEV (Battery Electric Vehicles Contact Center Dept.) which started out with 50 team members and has grown and now supports all Electric Vehicle owners in the US and Overseas with services provided through Talk,Text or Chat services in the Ford Pass app.

He is certified in Six Sigma and is currently continuing his studies at WGU.

John Clifford

John has extensive international insurance experience ranging from startups to multi-billion dollar corporations. He is a passionate believer in the use of technology and the need to fundamentally change how insurance is sold so that more Americans can enjoy the benefits of these products.

John has a history of working in insurance startups both on the distribution and manufacturing side. His previous roles include co-founder of Covr Financial Technologies, an insurance platform for US financial institutions. At Covr, John worked with insurance carriers and financial institutions to generate sales both on a direct to consumer and advisor basis.

John was also CFO and co-founder at P2 Group, an insurance platform for financial institutions deployed on a global basis.

Prior to that, John was at Old Mutual plc’s US insurance business working several different roles, including Head of Strategy, CFO, and President, where he oversaw $26 billion of assets and $4 billion of annual insurance sales starting from a zero base. Before Old Mutual, John was with Jackson National Life, in their IT & Operations area, and Prudential plc in their Global Strategy Unit in London. John began his career with the Financial Institutions Group of Touché Ross, also in London.

John graduated from the University of Bristol and is a Fellow of the Institute of Chartered Accountants in England and Wales.

Mike Aja

Mike joined Ensurem in 2018 bringing with him 13 years of IT management experience in manufacturing production environments. Serving as the Head of Technology, Mike oversees the software development group. Prior to joining Ensurem, Mike was the IT Director for an aerospace manufacturing facility where his key responsibilities included implementing technology solutions for a seamless production environment and ensuring quality technical solutions to help the manufacturer grow its revenue to 15 million in annual sales.

Mike previously worked in IT for manufacturing fabrication supplier where he brought online a new manufacturing facility including all IT infrastructure. Completing technical projects, rolling out new technologies, and helping businesses grow by adapting and embracing to new technologies is particularly exciting for Mike.

Mike holds a BBA in Management Information Systems from Radford University. He received his Project Management Professional Certification in 2017 and holds technical certifications from Microsoft and Cisco.

Outside of work Mike enjoys spending time with his family and friends on the water in Clearwater, Fl.

Clint Arlington

Clint has over 15 years’ experience in healthcare insurance. He has worked as a consultant and internally with major carriers including Anthem, HSBC, WellCare and various Blue Cross, Blue Shield affiliates. Clint has a keen understanding of the nuances in the healthcare compliance arena and works to ensure that regulations are followed where implementation can be challenging and subjective.

Clint is responsible for ensuring the regulatory compliance of sales, marketing, and communications, as well as other compliance functions of the company. He has completed his degree in Marketing from Seattle University. When not at work, Clint can be found outside either on the trail backpacking or racing sailboats with his team mates onboard “Fire and Ice”.

Alex DeJesus

Alex has 16+ years of experience in operations and business development in the call/contact center outsourcing industry with a focus on healthcare and public sector verticals. During this time, he has consistently achieved record-high revenue generating goals, customer satisfaction rankings and bottom-line improvements.

Joining the Ensurem team in 2019, Alex uses his progressive experience to support strategic business operations, contact center management, sales and customer service as Contact Center Director. In this role, he is responsible for interacting effectively with executive management as well as building productive and profitable relationships with valued clients, suppliers/vendors, staff and all stakeholders.

Prior to Ensurem, Alex was a Vice President at Zelis Payments where he was responsible for all activities within the Provider Membership Operations department, including all inside sales operations.

John Wielgolinski

John joined Ensurem in 2019 as the Company’s controller, overseeing the accounting operations. He is passionate about driving increased capabilities in accounting operations through the use of process improvement and technical solutions to meet Ensurem’s growth and customer service objectives.

Prior to joining Ensurem, John held various roles in public accounting and private industry. He spent 5 years in public accounting performing audit and tax services. In private industry, John has held various controller and finance roles helping to grow accounting staffs to support 2 to 5 times growth. For ten years, John drove global finance and business changes at a Fortune 200 company. Through the use of process and technology solutions – ERP implementations, banking and payment communications solutions; business process and tax solutions, shared services business model, etc. – John lead teams in projects that drove company benefits in excess of $25MM per year.

John holds a bachelor’s of science degree in accounting from the University of Nevada – Las Vegas and a CPA license in the state of Florida.

Jill Brown

Jill joined Ensurem in 2019 bringing with her 16+ years of experience in Human Resources and is certified as a SHRM-CP. As Director, Human Resources Jill oversees Human Resources, Payroll and Benefits for Ensurem.

Before joining Ensurem, Jill has been a part of the Human Resources departments in various business sectors throughout her career, including Network Operations and Facilities Management as Manager, Director and Consultant. Jill is passionate about people and relationship forming as well as maintaining. The culture at Ensurem is one that she thrives in as people are the company’s greatest asset. She successfully started the HR department and has grown it from a one-person department to having a team underneath her; gaining respect and admiration along the way from employees, especially those who are fearful of change.

Originally from New Jersey, Jill has made the Tampa Bay area home.

Dave Rich

Holding various positions during his 40+year career in the insurance industry, Dave is experienced in both the home office environment and independent distribution. Dave has a unique understanding of home office decision-making as well as agent and consumer preferences.

Having spent over two decades in executive positions with major insurers, including Great American Financial Resources, Manhattan National Life Insurance Company and Life Partners Group, Dave is knowledgeable in the corporate environment and the needs for profitability and risk management.

Holding the position of Group President for Great American Financial Resources, which included Great American Life Insurance Company, Annuity Investors Life Insurance Company, Loyal American Life Insurance Company and Great American Life of New York, Dave directed marketing and operations for the life insurance and annuity product lines.

For over 10 years, Dave held the positions of Chief Operating Officer and Chief Marketing Officer of Amerilife Group LLC., one of the largest insurance marketing companies in the country. As Chief Marketing Officer, Dave participated in designing unique products in the life, health and annuity marketplace as well as analyzing potential acquisition opportunities. As Chief Operating Officer, Dave helped facilitate the transition from a distributed operating and administrative structure to a consolidated platform reducing expenses.

As founder of Ensurem, Dave recognizes the need to transform how business is transacted at both the consumer and insurance company levels. The Ensurem solution provides tools for insurance companies to automate and digitize the distribution of insurance products.

Ensurem Team

Executives

VPs

Executives

Dave Rich

Chief Executive Officer & President

John Clifford

Executive VP, Chief Financial Officer & COO

Jamie Needham

Executive VP, Chief Revenue Officer

Joshua Candamo

Senior VP, Chief Information Officer

John Wielgolinski

Senior VP, Finance & Operations

VPs

Mike Aja

VP, Information Technology & Cybersecurity

Clint Arlington

VP, Chief Compliance Officer

Alex DeJesus

VP, Business Development and Carrier Relations

Travis Jones

VP Member Services & Quality Improvement

Jill Brown

Senior Director, Human Resources

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